Get answers to the questions you have about our negotiations. If you don’t see an answer to your question below, please contact us below and let us know.
What is this issue about?
We are currently in discussions with Cigna on a new contract that covers the care we provide to patients with certain types of Cigna insurance plans. Cigna has demanded cuts to the payments we receive from them across the country. No major plan has proposed or insisted on such a large reduction in the payments we receive, and a deep cut like this is not something we’re able to accept as it would affect our ability to cover the costs for the healthcare services we provide to patients every day.
When does the contract with Cigna end?
Our current contract for the services we provide to certain Cigna members ends on December 31, 2018. We understand the importance of the relationship you have with your physician and your hospital, and we are working diligently to protect that relationship.
What are the negotiations about?
Contract negotiations are normal and necessary to ensure our relationships with insurance companies are in the best interest of our patients. We began discussions with Cigna in January 2018; however, we remain far apart on important parts of our agreement. We are asking for fair payment to our hospitals and physicians.
Which Cigna health plans are affected by the negotiations?
Patients with Cigna commercial health plans are affected by the negotiations.
Which facilities are affected by these negotiations?
Right now and through year-end, Cigna members are still able to receive care from all in-network facilities. If we are unable to reach an agreement with Cigna, our hospitals, freestanding surgery centers, imaging centers, home health, and urgent care centers will be out of network for certain Cigna members beginning December 31, 2018.
I have a Cigna commercial health plan. What does this mean for me?
Right now, nothing changes for patients with Cigna health insurance. You can continue to receive care at our facilities and with your physician the same way that you always have.
If we are unable to reach a new agreement with Cigna, we will be out-of-network providers for patients with Cigna commercial health plan members beginning December 31, 2018.
I have a Cigna Medicaid health plan. What does this mean for me?
Your plan is not impacted by these negotiations. Our negotiations will only impact patients with Cigna commercial health plans.
What if I have a doctor’s appointment or elective procedure scheduled after the contract is over?
We understand that some patients already have outpatient appointments scheduled on or after December 31st. If this is the case, we encourage you to call your doctor’s office to reschedule this appointment for a date prior to December 31, 2018 to ensure you receive care at in-network rates. Or, you may keep your appointment and be subject to paying higher out-of-pocket costs if we do not reach an agreement.
If you need ongoing treatment or have a procedure scheduled after December 31, 2018, you may qualify for Continuity of Care benefits for a period of time. To understand your Continuity of Care benefits, which may temporarily extend your in-network access to care for certain conditions, you should call the customer service phone number on the back of your health insurance card.
What if a Cigna health plan member has an emergency after your facilities and physicians are out of network?
In the event of an emergency, you should immediately visit the nearest emergency room. If you need emergency care, you will receive in-network treatment until you are in a stable condition. Once you are stable, you have the choice to continue care at the higher out-of-pocket cost, or to be transferred to a facility that is in-network with your health insurance plan.
How can I stay up-to-date on the negotiations?
As our discussions progress, we will continue to keep you updated of any changes that may affect your access to our facilities and physicians.