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Below we have included a list of questions you may have about the status of our efforts to reach a fair agreement with Cigna. Please contact us if you have additional questions.

What is this issue about?

We are currently in discussions with Cigna on a new contract that covers the care we provide to patients with certain types of Cigna insurance plans. Cigna has always paid us fairly. Suddenly they’re demanding cuts for next year even though they know we are paid fairly now and just want to be paid fairly in the future. We just want what’s fair and reasonable.

Cigna has demanded a $150 million cut to the payments we receive across the country. No major health plan has proposed or insisted on such a large reduction in the payments we receive, and a deep cut like this is simply unacceptable and could be detrimental to our patients’ access to care they know and trust.

We diligently invest in our hospital system to expand our health care delivery services at every opportunity for improvement, whether that means attracting top talent to work in our hospitals or advancing cutting edge technologies to enhance treatment options for patients. We will not compromise on our commitment to excellence as we care for our community.

When does the contract with Cigna end?

Our current contract for the services we provide to certain Cigna members ends on December 31, 2018. We understand that relationships with healthcare providers are built on trust, and we are working diligently to reach an agreement that will ensure continued access to the providers you know and the services you deserve. We have been in discussions with Cigna since January – and throughout that time – have been committed to reaching common ground.

Which facilities are affected by these negotiations?

Right now and through year-end, Cigna members are still able to receive care from all in-network facilities. If we are unable to reach an agreement with Cigna, our hospitals, freestanding surgery centers, imaging centers, home health, and urgent care centers will be out of network for certain Cigna members beginning January 1, 2019.

Which Cigna health plans are affected by the negotiations?

We are working to reach an agreement that relates to Cigna commercial health plans.

I have a Cigna commercial health plan. What does this mean for me?

Right now, nothing changes for patients with Cigna health insurance. You can continue to receive care at our facilities and with your physician the same way that you always have.

If we are unable to reach a new agreement with Cigna, we will be out-of-network providers for patients with Cigna commercial health plan members beginning January 1, 2019.

I have a Cigna Medicaid health plan. What does this mean for me?

Your plan is not impacted by these negotiations. Our negotiations will only impact patients with Cigna commercial health plans.

What if I have a doctor’s appointment or elective procedure scheduled after the contract expires?

We understand that some patients already have outpatient appointments scheduled on or after January 1st. If this is the case, we encourage you to call your doctor’s office to reschedule this appointment for a date prior to January 1, 2019 to ensure you receive care at in-network rates. Or, you may keep your appointment and be subject to paying higher out-of-pocket costs if we do not reach an agreement.

If you need ongoing treatment or have a procedure scheduled after December 31, 2018, you may qualify for Continuity of Care benefits for a period of time. To understand your Continuity of Care benefits, which may temporarily extend your in-network access to care for certain conditions, you should call the customer service phone number on the back of your health insurance card.

What if a Cigna health plan member has an emergency after your facilities and physicians are out of network?

In the event of an emergency, you should immediately visit the nearest emergency room. If you need emergency care, you will receive in-network treatment until you are in a stable condition. Once you are stable, you have the choice to continue care at the higher out-of-pocket cost, or to be transferred to a facility that is in-network with your health insurance plan.

How can I stay up-to-date on the negotiations?

As our discussions progress, we will continue to keep you updated on any changes that may affect your access to our facilities and physicians.

I want to continue seeing the providers I know and trust. What can I do to protect my access?

It’s time for Cigna to hear from employers and patients who pay premiums and rely on their Cigna coverage. If Cigna knows people care about maintaining a wide network of providers, they will do what they’ve always done and keep our facilities and providers in network at fair payment rates. Contact Cigna at the phone number on the back of your insurance card today and tell them that you want to retain access to your trusted healthcare provider.

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